Anger in the Age of E-Mail

angryIt’s natural to get angry. And certainly, some pretty hot-tempered, “hair-trigger” individuals have still managed to do some very great things. But I raise this point for a reason.

See, you’d be surprised… shocked… unpleasantly stunned… by how one hot-tempered moment can undo years of building your career credentials. Yet, especially in the world of email, misunderstandings and flare-ups happen more than ever.

As a copywriter, I’d venture the likelihood is even higher, since the role actually requires that we constantly subject ourselves to critiques and directly measurable marketing results.

I once had a feud that lasted six months with a marketing manager who just wouldn’t get around to mailing my promo (when she did, finally, it became the control for two years).

Was it worth it?

Not a minute of it. The long emails I never sent. The ranting to co-workers on the telephone. All a waste of time, in retrospect. Not to mention what they must have thought of me after the call.

What do you do if you get into a hairy, hostile situation professionally? Some suggestions from the Wall Street Journal

Delay your reaction. Count to 10. Wait 24 hours. Save the long, angry email as a “draft” and reevaluate hours or even days later.

Go elsewhere. Withdraw to another room, another office, another venue. For a few minutes or a few hours. See if you’re still as hot under the collar when you return.

Vent discretely. To a friend. A journal. Or just open a Word doc on your computer and start typing, “The trouble with so-and-so is…” Don’t stop until you’ve run out of steam. Then delete the document.

Agree then ask. “Yeah, you might be right… and if that’s true, tell me what you would do in the same situation.”

See the result. Net-net, what’s the outcome you’re after? Abandon revenge and make this outcome your target instead.

All easier said than done. And sure, I have my own hard time keeping my temper reigned in sometimes. But I can tell you this. Whenever I fail to respond coolly, I always regret it afterward.

Don’t you?

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Why I’m a Fool For Cupertino

apple.pngIt’s shameless, really, the way I dote. To some of my friends, it’s even downright embarrassing. Yes, I confess, I’m crazy for Cupertino — particularly the stuff that comes out of you-know-which-company.

The iPad and iPods, Macbooks, Minis, the Time Machine, the iMacs, the iSight and more — you name the Apple product, and it has passed through the halls of our home and/or extended family. Many of us are shareholders too.

Twice, I’ve even been contacted to write copy for Apple product launches (I would have loved to, but didn’t have the time in my schedule to work on what they needed done).

Why such devotion? If you’re in the same boat as I am, you “know” already. If not, you might think I’m a fool. Especially if you’re as skeptical as I usually am about the whole idea of “brand” marketing.

But here’s the thing, and I think it’s all worth noting for the sake of yours and my own marketing careers… Apple, like any other brand with clout, didn’t buy their following. They earned it. And they continue to do so.

Before you groan and roll eyes skyward, listen.

Less than 12 hours ago, my wife and I ordered a copy of an episode of the U.S. version of “The Office” from the iTunes store. It wasn’t the first time, but I accidentally clicked the link for the HD version instead of the Standard Version.

No big deal, except that it costs $1 more and has twice the file size. So I shot a note to Apple. In that short span, I got this reply:

Hi John,

I understand that the HD version of The Office episode, “Body Language” was purchased accidentally. I know you must be eager to have this taken care of. I am so sorry for any inconvenience this has caused. My name is John from the iTunes Store and I will do my best to help you.

John, I deeply apologize,but I was unable to locate your account based on the information that you supplied, Please reply back with the account name and the order number of the purchase.

Here is how to review your iTunes Store account’s purchase history, just follow the steps in this article:

Seeing your iTunes Store purchase history and order numbers
http://support.apple.com/kb/HT2727

Once I receive your email. I will do my best to credit you for the video.

Thank you so much for your understanding. I look forward to your reply.

Have a great day, John.

Sincerely,

John
iTunes Store Customer Support

Remember, this is over an issue worth $1. I’m tempted to just let them keep it, as long as they promise to more clearly mark the links — which, by the way, I’ll bet you they will.

The company definitely makes mistakes sometimes. And no, they won’t last forever. Who can forget, after all, their big lapse in quality, innovation, hipness, and share price back in the days of John Sculley as CEO.

But here’s what I think you want to notice… Apple does well right now not just because they hire the best copywriters, but because they make sure they offer the products and service that are an easy sell.

Much as I’m not a Windows fan, I acknowledge they did the same in their early days. They appear to be doing so again, with Windows 7. Or starting to, anyway. Google, too, earns their brand recognition with a great product and not just a great marketing team.

The list could probably go on.

From a professional copywriter’s perspective, the lesson here is simple. You want to write the best copy you can to make the best effort to sell, of course. But write it when you can for the companies that serve the customers they’re selling to.

Doing that alone could radically increase the success of your career.

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Better Than Money

beach worker.png “We must not be free because we claim freedom, but because we practice it.”

– William Faulkner

My friend Paul Hollingshead is pretty smart fella.

He recently wrote a piece that shared the math on this career path we’ve chosen, direct response copywriting.

In case you don’t know how you got here — and some don’t — let’s backtrack a bit: copywriting means writing writing ad copy. The headlines. The print ads you see. Billboards. TV ads. And sales letters.

In the role that Paul and I and many others play, we’re talking most of all about the sales letters. Really long ones, that can range 8… 16… even 24 pages or longer.

These days, we’re talking more specifically about sales letters on the Internet. Usually posted to a website or read off in “video” form, with text on screen.

I’m almost sure you’ve seen these ads. Maybe you’ve even responded to a few of them. But what happens on the other side of the screen? As Paul spelled out, people like us get paid to write those ads. And we often get paid pretty well.

Two weeks of writing or maybe three can bring you, the writer, a $10,000 fee. Throw in another two or three weeks of good sales, and you could see $30,000 in royalties. That’s a pretty tidy sum — $40,000 — for about a month of work and waiting.

That’s not unprecedented. For some us, it’s the norm or even a slow return. At the very top, it would be downright depressing. I’ve seen writers make twice that in a month. I’ve done it myself. I’ve seen a handful do that much in a week.

In short, Paul’s right. This gig can pay.

But the writing students I meet are so focused on the income potential, I don’t get asked often enough about other benefits. Since you can start enjoying these benefits even before you hit the big time — and perhaps if you never do — let’s talk about them now.

One of the big ones is, of course, the freedom. I used to work in an office, on someone else’s schedule. But you really can write copy from anywhere. All you need is a laptop and a Wifi connection. Heck, you could pull off a productive afternoon with a legal pad.

It did take work to get “good,” but once demand for my copy started to go up, I started working from home. Then from London, for a couple months. After that, I spent two months writing in a French farmhouse. Then I fulfilled a dream and moved to a sun-dappled apartment on the best street in the West Village, in New York City.

Since then, I’ve also worked seaside in Greece… under a friend’s grape arbor and in a family gazebo… poolside in Florida and pub-side in Dublin… on a cruise ship… and right now, from a favorite armchair in our apartment, here in Paris.

I didn’t need to put in for vacation time. I didn’t even ask anybody’s permission. I just packed up and went. These days, I bring my family.

When we go on vacation, I just get up a little earlier than they do and work until lunchtime. This way, we can take two or three vacations a year. Sometimes more.

Honestly, I have to remind myself now NOT to work when we go away.

What about the client? I take calls on Skype. We email. Sometimes I combine a vacation with an onsite visit. Sometimes they even pay for the travel, because I “trade” it for a brainstorming meeting or a mini-seminar.

As long as the work gets done, they’re happy.

You can’t imagine how great this is when you have young kids. Every morning, I walk them to school. Every afternoon, I’m here when they get home. No rush hour or missed family dinners. Even if I have a deadline, I still get to be nearby.

You can’t say that about most office jobs.

You can’t even say it about most jobs in sales. But with my kind of copy career, I don’t need to do cold calls or hit the road, either. One letter gets scaled up to mail worldwide, with results that roll in overnight. I like that too.

Perhaps least obvious to the early writer, though, is the job security.

After you do this awhile, you start to realize that the better you can sell, the more indispensable you become.

Suddenly, you’re the one people look to at meetings. You’re the one they count on. You’re even among those they call first, when any new project comes along.

Why? Because nothing happens in any business, until somebody sells something. By being the copywriter, you become that somebody. It’s that simple.

You would think that in today’s market, with so much of the job characteristics a lot of people look for, that there would be a glut of copywriters out there… fighting for clients.

You might even think that people like me would want to keep new writers out, just to short circuit new competition.

But the truth is, demand for good copywriters has never been higher.

With the Internet, every sales piece reaches out to many more markets. And many more people get to see each ad, more often. New ads need writing, just to replace them.

Meanwhile, many more businesses continue to crop up online. The industry is constantly looking for new “talent” to fill the void.

So why not be that talent, yes?

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The Fastest Way to Master Copywriting

speed

What’s the fastest way to master copywriting… or anything, for that matter?

You could sign up for the courses online. You can read all the books. You can go to the seminars, drink protein shakes at the keyboard, or slaughter goats at the foot of a guru. And all are good, except maybe the goat bit. 

But there’s an even easier way.

Said Edmund Burke, “It is by imitation that we learn everything.” Of course, he was just copying Aristotle who had said it a couple thousand years earlier.  Classical Roman rhetoricians taught the technique as “imitatio.” And then there was Ben Franklin, who educated himself using an imitation technique he describes in his autobiography.

Who else? Before Stephen King wrote blockbusters, he wrote out passages of “Moby Dick” over and over in college.  Virgil did the same with passages of Homeric verse. Daniel Defoe holed up with a copy of Bunyan’s “Pilgrim’s Progress” and copied it out a few times, long before launching into “Robinson Crusoe.” 

Painters, actors, and musicians — imitating the masters plays a key role in all their training.

I’ve even got a local example for you: My wife is a classically trained musician with a graduate degree in Baroque opera. At the conservatory, aside from actually singing the arias, she and fellow students had to sit down with fat scores of famous pieces and write them out — note for note — over and over again.

Once, she says, she and three friends once spent 72 hours hand-copying all 300 pages of Bach’s “St. Matthew’s Passion. After finishing, they had to write their own fugues, but with Bach-esque flourishes sprinkled generously throughout. 

Here’s where the magic happens. The bridge between strict imitation and your own mastery is the spark that awakens, shapes, and educates that handy little tool we all call “creativity.”

Even in the natural world, you’ve got your irrefutable examples. Think about it. Not only do babies learn to speak by imitation. But also, beavers learn to build dams by imitation. Seals learn to swim by imitation.  Lions learn to hunt by imitation. Zebras learn to run by imitation.

So what’s stopping copywriters? Imitation, for some, has a stigma. It feels like cheating. Or a lack of confidence. Or maybe… illegal. And yes, if you’re talking about copying someone’s work and then passing it off as your own… that’s just not kosher. It’s even counter-productive to the growth of your own talents.

However, what we’re talking about here is different.

You’re copying — verbatim — the best stuff. But only to learn, in a way that you just can’t do by memorizing theory or learning from books and seminars, what’s working between the lines of the ads you’re studying. It’s an education of the subconscious. And you’ll be surprised by how well it works.

To try it yourself, do this:

First, get your hands on a blockbuster sales letter that’s similar to whatever you’re selling. Make sure it’s a good one and not a dud. Check the marketing reports, talk to the product managers, get on the mailing list.

When you’ve picked your piece, and before you do anything else, read it. Front to back, at least twice. Getting familiar with the words before you start copying will help you stay focused during the actual work of the exercise.

And here’s where the real benefit begins, in the last step.  You’re not going to do anything complicated.  You’re just going to copy out the sales letter page by page, word for word.  All of it.  If it’s too big to do in one sitting, then I recommend you spread out the task over a few days, a week, whatever you need.  But try to put in at least a half hour to 45 minutes each time you sit down.

And yes, I do believe you have to do this by hand on paper and not at the keyboard. Why? Studies show we learn differently when taking notes by hand. Where those studies are right now, I don’t know. But really, I promise, they’re out there. Anecdotally, though, I can tell you that I can touch-type so automatically that I can daydream while reading the words. They seem to flow straight from eyes to fingers. 

Yet, when I write on paper, I have to stay fully focused on the task. I read a line, remember it, then turn to the page to right it out. Lather, rinse, repeat. It’s much more effective. But what if you hunt-and-peck when you type? Well… maybe… but I strongly recommend the pen and paper approach. 

Think of the martial arts master. Slow movements and perfection. Not a rhinoceros plowing through the program. Yes, you’re knodding, you’ll try this. It sounds like a great idea. And I promise you, you’ll put it off… because frankly, it isn’t fun. And it makes your elbow hurt.

But I also promise you this: It’s worth it, in the end.

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Life: Once Complicated, Now Easy

 It’s often said that you can use certain sales messages over and over because, let’s face it, our target audience is a marching army. Over and over, they revisit the same points in life… they discover the same needs and wants… we show them how to satisfy themselves… and the cycle just repeats.

 It may be only half true. 

For instance, while a lot about selling never changes — there are shades of expectations that can evolve quite a bit. Take today’s “lifestyle” cutbacks, thanks to the economy. What feels like ‘cutting back’ to today’s crowd is practically a step up in standards when you roll back nearly 30 years ago. On a more subtle level, that’s even true when you roll back just 10 years… or five years… or to a couple years ago.

 The modern consumer expects more. In some ways, they also expect to work less hard to get it. This just goes to show you that the promises you’ll make in your pitches can’t remain static. They have to keep getting bigger. Or at least, sounding bigger.

 Whether this is a good thing or a bad thing, I can’t tell you. After all, innovations happen when everyone from big companies to mom-and-pop outfits are pushed to compete and over-deliver.

 On the other hand, it can only go so far. There’s only so much luxury and accommodation we can sell before the expense of it breaks the system… or drains the consumer’s bank account and available lines of credit.

 So what happens when no marketers can afford to offer more… and no customers can afford to pay for it?

 Awhile back, the two mentors I mention most in these issues suggested a whole new consumer trend coming down the pipeline. After the wake-up call. After the bust. After the recovery.

 The Boomers, they predicted, would sideline their ambition for a life of luxury and convenience… and start yearning for something a little beyond the material. When they said that, I sniffed the wine. I figured they’d just gone a little loopy. But now I’m wondering… could they be right?

 Gene Schwartz once wrote, in his landmark book “Breakthrough Advertising,” that people’s superficial desires weren’t all that tough to spot.

 But only the best marketers knew that all people share an even deeper, second “secret” desire.

 It’s the desire not just for products, services or pitches we “like”… but a deeper desire for products and services that helps us flesh out our own ideas of who we are. Not to mention, who we could be. And maybe most important (to us) of all, who OTHER people think we are.

 I’ve long said — and I’m not the first — that the deepest desire most prospects (aka people) share is the desire to be loved and respected. Or at least, respected.

In good times, when it feels like everyone is getting richer and living larger than the next guy, respect comes from living like a king. Piling up stuff. Earning luxuries. Getting pampered.

 In tougher times, character starts to matter as much… or more. Austerity becomes honorable. Excess, an embarrassment. Security, prudence, sensibleness — those become the hot sellers.

 We start rolling back to the fundamentals. Looking for answers. Or at least, looking for people who seem like they have the answers… and the substance to back them up. Credibility, always important, becomes even more so.

 Could it be that this is where the Boomers — the biggest market in the history of capitalism and the driving force of most of over six decades of economic growth — are headed next?

 Maybe.

 Look, for instance, how many things have trended back toward fundamentals. Walk more, use glass not plastic, cook at home, eat natural, cut up your credit carts.

 It might well be out of necessity. Yet even necessity has a way of wooing her bedfellows. By simplifying, we may very well find ourselves in a position to also rediscover the things that matter.

 Is that why hype is dead? Is it why “relationship marketing” is the most powerful force, online? Is it why so many marketers love to talk about “brand,” not realizing that brands don’t matter until a consistent relationship of quality has been established?

 Your guess is as good as mine.

 But personally, I’m guessing yes. 

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Are YOU Creative?

checklist.png In the last post, we asked why some people are creative and others aren’t. This time around, let’s put it even more plain: Are YOU creative?

Even though I.Q. tests supposedly measure your brain power, there is still no “Creativity Quotient” (C.Q.) test that measures how creative you are.

But the same Scientific American research found that creative people often have similar character traits. See if any of these apply to you…

Ideational Fluency – Someone gives you a word. The more sentences, ideas, and associations you can match to that word, the more likely it is you’re a “creative type.”

Variety and Flexibility – Someone gives you an object, say a garden hose. How many different things can you do with it? The more you can think of, the better.

Original Problem Solving – Someone presents you with a puzzle or a problem. Beyond the conventional solution, how many other workable but uncommon solutions can you come up with?

Elaboration – How far can you carry an idea? That is, once you have it, can you build on it until you can actually carry it out in application?

Problem Sensitivity – When someone presents you with a problem, how many challenges related to that problem can you identify? More importantly, can you zero in on the core or most important challenge?

Redefinition – Take a look at the same problem. Can you find a way to look at it in a completely different light?

How did you measure up?

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Finding the Elephant…

"I just carved away the bits that weren't elephant..."

“I just carved away the bits that weren’t elephant…”

What’s it mean to be “creative?”

Says the great John Cleese, that’s an almost impossible question to answer. Easier is to ask yourself, “What doesn’t it mean?”

Or as he puts it in the brilliant talk below, think of the sculptor who was asked how he made a beautiful statue of an elephant from a piece of marble.

“I just,” he answered, “cut away the bits that weren’t elephant.”

Watch below and be both enlightened and amazed…

John Cleese Reveals How to Be More Creative

P.S. Thanks for this, via our friends over at copyscience.com.

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How to “Stalk” a Client

Before you get the wrong idea, Cupcake, from looking at today’s “stalking” title… no, we are NOT about to review the best places to hide in people’s bushes or which telephoto lens get you in close for those elusive sunbathing shots.

Rather, let’s dive into a hot-off-the-presses piece sent over by our pal Chris Marlow, the famous career coach to copywriters the world over.  I’ll let Chris take it from here…

 

When stalking pays off

by Chris Marlow, the Copy Coach

 

Have you ever met your perfect match… in a client?

But they barely know you’re alive?

You’ve studied your market like your should.

You know what your ideal client looks like. And this potential client meets every criteria… and then some.

You love their product… maybe you even use it. Perhaps their office is right next door!

But their copy is crap. You could do so much better. You could make money for them!

The company grosses well over $5 million a year and they have a marketing director.

They don’t have a copywriter on staff nor do they have an agency they work with. 

No one’s mentioned an entrenched freelancer. The door should be wide open!

But your calls aren’t getting through and your letters haven’t produced. 

What in the world is wrong with them?

It’s time to go into stalker mode

Now before you call the marketing cops, what I mean by “stalker mode” is that you simply adopt a “don’t give up” strategy. (Some others may call this stalking.)

Because if you truly believe that you can do wonders for that client — if they’d just give you the chance — then you owe it to them to be persistent. 

Remember: if you don’t do the grunt work of finding them, then they have to do the grunt work of finding you. 

By contacting them, you’re doing them a favor! This is always the mindset you should have because it is true.

Believe me… your marketing directors and business owners would agree with the statement: by contacting them with a perfect match, you’re doing them a favor.

So the logic goes:

** Don’t give up quickly on a perfect match

** Don’t be an annoying pest and badger them weekly… every three weeks to monthly works best

** Have something new to say or offer each time you come back

** Know when to fold ‘em (my own personal threshold is not more than 7 months of contacts — after that I delete their database entry with great relish because the fools  — they so missed out!)

Combine stalking with flattery

Flattery combines really well with stalking. 

In fact, in marketing circles it’s acknowledged that “Flattery will get you everywhere.”

And for whatever reason, flattery works really well with those who hire copywriters. They are human, after all.

In my “get clients” coaching with copywriters, we’ve found many ways to effectively flatter the prospect.

One of my favorites is to say something to the effect of, “I’m looking for one very special client to round out my roster of clients. I’ve studied 250 websites over several months looking for just the right match. I’m writing you because I believe I’ve found it in your company.”

Now first of all, there is no lying. My students do look at between 250 and 500 websites to compile their customized target list.

But do you see how flattering it is to let your prospect know how hard you worked to find her? And by saying you’re looking for one very special addition to your client list, you don’t come off looking like you’re flat broke with no work.

Rather, you look like you’re busy but smart enough to take the time to do your marketing.

The flattery is such that potential clients want to know more. “Really?”, they say. “How is that?”

The right kind of flattery can open a conversation that starts off on the right foot, because this type of flattery carries with it a strong dose of curiosity. They want to know more. “What was it about our company that…?” You’ll notice a tone of pride in their voice… which lets you know that, as a copywriter, you’ve hit a hot button.

There are other ways to flatter a prospective client, but this approach has been a winner for me most of my copywriting career and I’ve shared it with many students as I copy chief their letters. 

It’s such an effective approach that it’s now standard in all of my prospecting letters, in one form or another.

There’s a famous direct mail letter written for Newsweek that used the same principle of flattery to sell millions of subscriptions:

“If the list upon which I found your name is any indication, this is not the first — nor will it be the last — subscription letter you receive. Quite frankly, your education and income set you apart from the general population and make you a highly-rated prospect….”

Yes… flattery will get you everywhere if used correctly and direct response history shows that to be true. 

So the next time you market your services, think about adding a bit of curiosity-building flattery and for ideal clients, a bit of stalking. You’re likely to close a few more deals.

Thanks Chris!

Great advice, as always. And an interesting take on a thorny problem, especially for new writers.

By the way, if you want more of Chris’ wisdom — and why wouldn’t you — you out to check out the free webinar she’s giving next week, on June 4.

It’s a full hour of her revealing exactly how lots of top freelancers fill their calendars with new work. Oh, and there’s a Saturday, June 7 option if you can’t swing Wednesday. Plus, it’s free.

Take a look here for details: http://chrismarlow.com/free-training

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What You Don’t Need to Get Ahead

mbaHere’s something interesting from AdAge.com: MBAs can be bad for your health. Your career health, that is.

 Yep. Turns out that a survey of marketing execs from 32 different consumer-product companies showed a distinct disadvantage for companies that carried a Masters of Business Administration grad at or close to the helm.

 And we’re not talking tiny companies here, either. General Mills, Kraft Foods, Nestle, Pfizer, Clorox Co, Cadbury, Energizer, Kodak, Dunkin Donuts… they all made the survey list.

 On the list, there were 18 underperforming companies (sales growth lower than 7% annually) that were twice as likely to recruit their marketing execs from fancy M.B.A. programs.

 Of the outperforming companies, far fewer M.B.A.s held top positions (about half as many)… even though sales at those same companies grew 6.2% faster than sales of the underperforming competitors.

 What’s more, job satisfaction at the no-or-limited M.B.A. companies was higher, office politics tended to crop up less often, and in-house training was both more prevalent and successful.

 Did all grad degrees in the study fail the test? Nope. Just M.B.A.s. Interesting. Boy, am I glad I spent my time in grad school studying philosophy and classical lit instead, eh?

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What Marketers Do When Recession Looms

What marketers can do in tricky times.I’ve written before about what marketers and business owners can do in rough markets. Looking at what’s going on right now, maybe I should trot out that piece and run it again. Meanwhile, I came across someone else’s ideas on the same.

I liked it so much, I just want to share a little of it here.

Here are some of the highlights, from writer and marketer Ed Adkins…

 

  • Don’t cut your marketing budget. Shuffle spending instead and pick up the slack created by panicked competitors.
  •  Be ready to justify each expense in your budget. Companies and clients are looking to cut back. But once budget elements get lost, you might not get them back again.
  • Keep on networking. This is the time to keep business relationships strong. The same goes for shoring up relationships with your most loyal customers. Reach out to them and acknowledge the rough time they’re having.
  •  If you’ve got the resources, use this time to snap up new advantages that your weakened competitors will neglect.
  • Use this time to speed up your workflow and become more efficient. This pays double dividends when things start to speed up again.
  • Change your marketing message to reflect the times. For instance, you might focus more on family, friends, and stay-at-home activities.
  • Don’t permanently slash prices. Instead, create special sales events and bulk discount deals. This lets you go back to business as usual during a rebound.
  • Re-visit what counts to your business. During fast growth, it’s easy to lose sight of the roadmap that got you started. During slow times, it’s vital to revive your core ideals.

 

Great ideas, all of them.

Yes, tricky times are here. No, they won’t last forever. But you and your business can, with just a little bit of foresight to see you through the storm.

 If you like the teasers above, check out this site, where you’ll find lots of ideas on recession-based marketing and business strategy.

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